Refund Policy

Last updated: 18 May 2026

WovenAware offers digital products and reflective learning experiences designed with care and clarity.

This policy explains how refunds, cancellations, and access are handled.

Digital Products (e.g. Reflection Toolkits)

Due to the nature of digital content:

  • purchases are generally considered final once access has been provided

  • refunds are not usually offered after download or access, unless required by law.

  • this includes situations where content has been viewed, downloaded, or accessed

If you experience technical difficulties accessing your purchase, support will be provided where reasonably possible.

Live Sessions, Workshops, and Consultations (Future Services)

If you book a session or workshop:

  • cancellations made with at least 48 hours’ notice may be rescheduled

  • refunds are not guaranteed

If WovenAware needs to cancel or reschedule, you will be offered:

  • an alternative date, or

  • a full refund

WovenAware is not responsible for missed sessions where a participant is unable to attend.

Exceptional Circumstances

Refunds may be considered in limited situations, such as: 

  • duplicate payments

  • unresolved technical failure

  • legal obligations under UK consumer law

Each situation will be considered fairly and individually.

Contact

For questions about this policy, please contact:

hello@wovenaware.com