Refund Policy
Last updated: September 2026
This Refund Policy explains cancellation and refund rights for paid digital resources purchased through WovenAware.
Your statutory consumer rights are not affected by this policy.
WovenAware sells digital resources that are supplied for immediate access after purchase.
UK consumers normally have a 14-day cancellation right for many online purchases. Different rules apply where digital content is supplied immediately.
Before immediate digital content is supplied, WovenAware asks you to:
agree to receive the digital content immediately, and
acknowledge that, once supply begins, you will lose your 14-day right to cancel.
Once you have given that agreement and acknowledgement and supply of the digital content has begun, the 14-day cancellation right ends.
If the required agreement and acknowledgement have not been obtained, your statutory cancellation rights may continue to apply.
UK government guidance confirms that businesses supplying immediate digital downloads must obtain both the customer’s agreement to immediate supply and acknowledgement that the 14-day cancellation right will be lost.
Digital Products
Faulty, Inaccessible or Misdescribed Digital Content
Your statutory rights still apply after the cancellation right has ended.
Paid digital content must meet applicable consumer-law requirements.
If a WovenAware digital resource:
cannot be accessed as supplied,
is faulty, or
does not match the description given at the time of purchase,
please contact WovenAware.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or other remedy available under consumer law.
The Consumer Rights Act 2015 provides specific rights where paid digital content does not conform to the contract, including repair or replacement and, in appropriate circumstances, a price reduction.
Duplicate Payments
If you believe you have been charged more than once for the same purchase, please contact WovenAware with the relevant order information.
Confirmed duplicate payments will be refunded.
Other Refund Requests
Requests that fall outside statutory cancellation or consumer rights may be considered individually.
A discretionary refund is not guaranteed simply because a customer changes their mind after immediate digital content has been supplied and the cancellation right has validly ended.
Nothing in this section limits any refund, cancellation or other remedy that you are legally entitled to.
Where a refund is due or has been agreed, it will normally be issued through the original payment method where possible.
The time taken for the refund to appear may depend on the payment provider or financial institution.
Refund Processing
Terms of Service
Purchases are also subject to WovenAware’s Terms of Service, which explain digital delivery, licence terms, consumer rights and other conditions relating to paid resources.
If you have a problem with a purchase or believe you are entitled to a cancellation, refund or other remedy, please get in touch.
When contacting WovenAware, include your order details and a brief description of the issue where possible.
Email: hello@wovenaware.com