Refund Policy
Last updated: October 2026
This Refund Policy explains cancellation and refund rights for paid digital resources purchased through WovenAware.
Your statutory consumer rights are not affected by this policy.
Digital Products
WovenAware previously sold downloadable digital toolkits through its online store. These products are no longer available for new purchases.
This Refund Policy remains available for customers who purchased digital toolkits before the store closed.
UK consumers normally have a 14-day cancellation period for online purchases.
For digital content supplied immediately, this right may end when supply begins, provided that:
You have expressly agreed to receive the digital content before the cancellation period ends.
You have acknowledged that you will lose your right to cancel once supply begins.
The required confirmation of your agreement has been provided.
If these requirements have not been met, your statutory cancellation rights may continue to apply.
Your rights relating to faulty or misdescribed digital content remain protected.
Faulty, Inaccessible or Misdescribed Digital Content
Your statutory rights still apply after the cancellation period has ended.
Paid digital content must meet applicable consumer-law requirements.
If a WovenAware digital resource:
Cannot be accessed as supplied
Is faulty
Does not match the description given at the time of purchase
Has an accessibility problem that means it does not meet applicable legal requirements or its description
Please contact WovenAware.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction, refund or another remedy available under consumer law.
The Consumer Rights Act 2015 provides specific protections for digital content that does not meet the requirements of the contract.
Duplicate Payments
If you believe you have been charged more than once for the same purchase, please contact WovenAware with the relevant order information.
Confirmed duplicate payments will be refunded.
Other Refund Requests
Requests that fall outside statutory cancellation or consumer rights may be considered individually.
A discretionary refund is not guaranteed simply because a customer changes their mind after receiving digital content, where the cancellation right has validly ended.
Nothing in this section limits any refund, cancellation or other remedy that you are legally entitled to.
Refund Processing
Where a refund is due or has been agreed, it will normally be issued through the original payment method where possible.
Refunds will be processed within applicable legal time limits.
The time taken for a refund to appear may depend on the payment provider or financial institution.
Terms of Service
Previous digital toolkit purchases were subject to WovenAware's Terms of Service and the purchase information provided at the time.
The Terms of Service remain available for reference, including information about digital delivery, licence terms, consumer rights and other conditions relating to previous purchases.
Trader Details & Contact
WovenAware is operated by Stephanie Todd, trading as WovenAware.
If you have a problem with a purchase or believe you are entitled to a cancellation, refund or other remedy, please get in touch.
Where possible, include your order details and a brief description of the issue.
Email: hello@wovenaware.com
Business correspondence address:
WovenAware
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom