Terms of Service
Last updated: October 2026
These Terms of Service relate to digital toolkits previously sold by WovenAware.
The original Reflection Toolkit and Amplify Toolkit ranges have been retired, and the online store is no longer accepting new purchases.
The terms applicable to a previous purchase remain those that applied at the time of purchase, subject to applicable law.
General use of the WovenAware website is also subject to the Terms of Use.
Previous Digital Toolkit Purchases
WovenAware previously offered Reflection Toolkits and Amplify Toolkits as downloadable digital resources.
At the time of purchase, each product page described the resource, its format, price and other relevant information.
The toolkits explored experiences, communication, access, identity, systems, power and critical reflection.
Purchasing a toolkit provided permission to use the resource under the applicable licence terms. Ownership of the intellectual property did not transfer to the purchaser.
Payment
Prices were displayed before purchases were completed.
Payments made through the WovenAware website were processed using Squarespace Payments.
Payment was required before access to a paid digital resource was provided.
Any applicable taxes or additional charges were to be displayed where required.
Closing the original toolkit store does not change the price or terms already agreed for completed purchases.
Digital Products & Delivery
Previously purchased toolkits were supplied as digital downloads in the format described on their product pages at the time of purchase.
Download information was provided after successful payment through the website, order confirmation or another delivery method stated at the time.
If you previously purchased or downloaded a WovenAware toolkit and can no longer access the original file, please contact WovenAware.
Where the original order can be verified, WovenAware can provide a replacement copy of the relevant PDF directly.
Email: hello@wovenaware.com
Cancellation Rights for Digital Content
UK consumers normally have a 14-day cancellation period for many online purchases.
Different rules apply when digital content is supplied immediately.
Where you expressly agree to receive digital content before the 14-day cancellation period ends, and acknowledge that your right to cancel will be lost once supply begins, that cancellation right may end when the digital content is supplied.
If the required consent, acknowledgement or confirmation has not been obtained, your statutory cancellation rights may continue to apply.
Nothing in these terms removes cancellation or consumer rights that you have under applicable law.
Faulty or Misdescribed Digital Content
Your statutory rights are not affected by these terms.
Digital content supplied to consumers must meet applicable legal requirements, including being as described, of satisfactory quality and fit for any particular purpose made known where the law requires this.
If a purchased resource is faulty, cannot be accessed as supplied or does not match its description, please contact WovenAware.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or another legal remedy.
Licence to Use Digital Resources
Unless the relevant product page stated otherwise, purchasing a WovenAware digital toolkit provided a personal, non-exclusive and non-transferable licence to use it.
You may:
Use the resource for your own reflection or learning
Refer to its content during conversations or reflective discussions
Use the resource to support a team or organisational discussion where you are facilitating or participating
Share a link to the original WovenAware product or resource page
You must not:
Copy or redistribute the paid digital file to other people
Upload the resource to a shared library, public website, shared drive or platform for unrestricted access
Sell, sublicense or commercially distribute the resource
Remove WovenAware branding, copyright or attribution
Reproduce or adapt substantial parts of the resource within your own materials without written permission, except where permitted by law
For questions about permitted use of a previously purchased toolkit, please contact WovenAware.
Email: hello@wovenaware.com
Intellectual Property
Unless otherwise stated, WovenAware owns or has permission to use the content, design, text, graphics and other original material contained within its paid resources.
Copyright and other intellectual property rights remain with their respective owners.
Purchasing access to a resource does not transfer ownership of that intellectual property.
Nature of the Original Toolkits
WovenAware's original toolkits were designed to support reflection, discussion and the examination of experiences, assumptions and wider systems.
They were informed by Deaf lived experience and explored communication, access, identity, power and other difficult subjects.
They were not therapy, counselling, clinical treatment, legal advice or another form of regulated professional advice.
Individual experiences vary, and the toolkits should not be treated as representing every Deaf person, family, organisation or community.
Access & Availability
WovenAware no longer sells its original digital toolkit ranges through the website.
Customers who require access to a previously purchased or downloaded toolkit may contact WovenAware to request a replacement copy of the original PDF.
Previous orders may need to be verified before a replacement is provided.
Changes to the website or closure of the original store do not remove consumer rights attached to earlier purchases.
Consumer Rights
Nothing in these Terms of Service is intended to exclude, restrict or replace rights that cannot lawfully be limited under consumer law.
Where you are purchasing as a consumer, statutory protections may apply to digital content and services.
Terms that attempt to remove statutory consumer rights or create an unfair imbalance may not be enforceable.
Limitation of Liability
Nothing in these terms excludes or limits WovenAware's responsibility where doing so would be unlawful.
This includes responsibilities relating to statutory consumer rights and liabilities that cannot legally be excluded.
WovenAware is not responsible for problems caused solely by third-party services, devices, software or circumstances outside its reasonable control where WovenAware is not at fault.
Nothing in these terms removes your right to seek remedies available where WovenAware has failed to supply paid digital content or services as required by law.
Changes to These Terms
This page may be updated to clarify information about previous digital toolkit purchases or reflect changes in applicable legal requirements.
Updates to this page do not retrospectively change the terms agreed at the time of an earlier purchase or remove statutory consumer rights.
Any revised information will be published on this page with an updated date.
Privacy & Payments
Personal information connected with purchases and payments is handled in accordance with the Privacy Policy.
Cookies and similar technologies used by the website are explained in the Cookie Policy.
Governing Law
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer, mandatory consumer protections that apply where you live are not removed by this clause.
Trader Details & Contact
WovenAware is operated by Stephanie Todd, trading as WovenAware.
For questions about a purchase, digital resource or these Terms of Service:
Email: hello@wovenaware.com
Business correspondence address:
WovenAware
Lytchett House
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FA
United Kingdom